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Have Your Say!

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Your voice is important to us

Our company name, Jemena, is an Aboriginal word. It means "to hear, listen and think". We know that electricity plays a vital role in the lives of our customers, so understanding your energy requirements drive how we operate the electricity network and deliver our service.

Have your say

We want to hear what matters to you most when it comes to your electricity supply - from the types of products and services you’d like to see through to the prices you expect to pay.

You can have your say in a number of ways:



Your voice is important to us

Our company name, Jemena, is an Aboriginal word. It means "to hear, listen and think". We know that electricity plays a vital role in the lives of our customers, so understanding your energy requirements drive how we operate the electricity network and deliver our service.

Have your say

We want to hear what matters to you most when it comes to your electricity supply - from the types of products and services you’d like to see through to the prices you expect to pay.

You can have your say in a number of ways:


  • CLOSED: This survey has concluded.

    People's Panel Recommendations - Have your Say

    Between July and August 2018, Jemena convened a panel of 43 residential customers. After 20 hours spent together over 6 sessions, two field trips and much more, we now have a list of recommendations representing their views across a range of energy issues that impact households.

    While the People's Panel have presented their views, we realise not everyone in the community could be a part of the process. We are now at a key decision point in the process, and we are presenting customers with a final chance to influence our plans.

    We plan to reconvene the People's Panel in early 2019 to inform customers of how their recommendations have influenced our regulatory submission and the impact of this on our customers. Comments received through this survey will be carefully reviewed by Jemena and reflected in the submission where appropriate.



    Do you agree with the recommendations? Provide your comments below and let Jemena know your views!

    Please click here to download the 25 recommendations & 2030 customer vision developed by the People's Panel.

    This survey will remain open until 19 October 2018.

    Thank you for your feedback!


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  • CLOSED: This survey has concluded.

    The cost of electricity

    This survey contains 3 questions and aims to capture your feedback on the cost of electricity for your household.

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  • CLOSED: This survey has concluded.

    Managing Your Electricity Bill

    This survey contains 1 question and aims to capture your feedback on the best ways that Jemena can help you manage your electricity bill.

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  • CLOSED: This survey has concluded.

    Electricity Outages

    This survey contains 4 questions and aims to capture your feedback on electricity outages.

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