Who's Listening

Looking after customers is what I do, including local government councils, who are some of our most important customers. We support local councils with services such as street lighting as well as their day to day electricity needs, so our services are essential to the safety and well being of the community. As Network Development Account Manager hearing what our councils needs and want is crucial to planning the services we deliver into the future. 

My Irish background gives me the gift of the gab, I love dealing with people, so my role as Sales and Commercial Manager suits me to a T, and sees me talking to Jemena’s large electricity customers every day, I love it. Having a website designated to hearing from customers just adds another string to my bow. 

My role is to balance the costs of delivering services and the prices we charge. Knowing what services our customers want, and getting their input into forecasting makes my role as Commercial Manager not only more accurate but also more interesting, it’s always great to hear directly from our customers.

As the General Manager leading our electricity business I am responsible for making sure Jemena understands the different and changing needs of all our electricity customers, I am passionate about putting our customers first, so the Price Review presents an exciting opportunity to work with customers to change the way we do things to better meet their needs and to shape the future together.

As Customer Engagement Manager my role is to structure Jemena’s engagement so that we hear from as many customers as possible, that we engage in a way that is accessible and clearly understood, and that the lines of communication stay open, I want to hear from as many customers as I possibly can.

As the Manager responsible for Jemena’s electricity pricing and service plan submission, I am keenly aware that everything we do has to pass one crucial test, that it’s in the long-term interests of customers, clearly to do this I need to understand customer needs and views.